How We Streamlined Support Replies Using LLMs and RAG
While helping our support team to resolve a client query, and joking about how AI will replace developers, and the support team no longer needs us. I found out that they also use ChatGPT to draft replies, making them more professional and formal. On diving deep, I found out a few problems they face consistently repetitive replies Time wasted on formatting the response Inconsistency in tone and writing style in the response We decided to make this streamlined so that they don’t have to leave the support panel, and build a chat assistance for the team ...