https://hiteshpatel.tech/tags/rag/Recent content in Rag on Hitesh PatelHugo -- 0.161.1en-usTue, 05 Aug 2025 17:53:48 +0000https://hiteshpatel.tech/blog/how-we-streamlined-support-replies-using-llms-and-rag/Tue, 05 Aug 2025 17:53:48 +0000https://hiteshpatel.tech/blog/how-we-streamlined-support-replies-using-llms-and-rag/<p>While helping our support team to resolve a client query, and joking about how AI will replace developers, and the support team no longer needs us. I found out that they also use ChatGPT to draft replies, making them more professional and formal.</p> <p>On diving deep, I found out a few problems they face consistently</p> <ul> <li>repetitive replies</li> <li>Time wasted on formatting the response</li> <li>Inconsistency in tone and writing style in the response</li> </ul> <p>We decided to make this streamlined so that they don’t have to leave the support panel, and build a chat assistance for the team</p>